Frequently Asked Questions

Using the Sauna

  • We welcome guests of all ages. Anyone under 16 just needs to be accompanied by an adult.

  • If you are pregnant or have an existing medical condition, please speak with your healthcare provider before using hot or cold therapy.

  • Your session includes access to:

    • Cedar sauna

    • Cold plunge area

    • Change rooms

    • Solarium/lounge

    • Cubbies for your belongings (supervised)

    • Filtered water

    Towels and electrolytes are available for purchase.

  • A common cycle is:

    1. Sauna: 5–15 minutes

    2. Cold plunge: 30 – 120 seconds

    3. Rest in the lounge: 1–3 minutes

    Repeat up to 3 cycles, or whatever feels comfortable.

  • Yes. Unless you book a private session, all sessions take place in a shared, non-gendered space.

Bookings & Visits

  • Reservations are recommended, as we can’t guarantee space for walk-ins.

  • Yes. Private sessions are available and are ideal for groups or anyone wanting the space to themselves.

  • All visits are booked online through our Booking Page.

  • Yes. You can manage changes to your booking using the link in your confirmation email.
    For full details on our policies, please read our Cancellation & Refund Policy.

Gift Cards

  • Gift cards are not sold onsite. All gift cards must be purchased online.

    Gift cards are delivered instantly by email and can be used right away.
    If you’d like a physical gift card, please contact your local sauna after purchasing online to arrange pickup, or download a printable version here

  • No. Gift cards never expire.

Food, Drinks & Payments

  • All bookings are completed online using debit or credit card.

  • Outside food and drinks are not permitted, except non-glass water bottles.

Safety & Cleaning

    • We heat the sauna above 85°C between sessions and use biodegradable cleaning products on all surfaces. The change rooms, lounge, and touchpoints are cleaned after every group.

      The cold plunge is a water plunge with no added chemicals. Benches and flooring are scrubbed nightly.

  • Treat all guests and staff with kindness and respect.
    We aim to create a welcoming, inclusive environment for everyone.

  • We operate in most weather conditions. Rain or snow often enhances the experience.